1. Acceptance of these terms
By using this website or requesting services from SelvaronetWorkx, you agree to these Terms of Service. If you engage us under a separate written proposal, statement of work or service agreement, that document will also apply. If there is an inconsistency, the signed service document takes priority to the extent of the inconsistency.
2. Website information
Website content is provided for general information. We aim to keep it accurate and current, but service availability, pricing, features, response times and coverage may change. Website content is not a binding quote or technical recommendation for a specific environment.
3. Quotes and service orders
A quote is valid for the period stated in the quote. A service order becomes binding when accepted by both parties or when we begin work at your request. Additional work outside the agreed scope may require a revised quote or be charged at an agreed rate.
4. Customer responsibilities
You agree to:
- provide accurate contact, site and technical information;
- ensure that you are authorised to request work on the relevant network, premises and equipment;
- provide safe and reasonable access to the service location;
- maintain backups of important data before work begins;
- protect passwords and credentials; and
- use services lawfully and in a way that does not harm systems, networks or third parties.
5. Access, appointments and delays
Appointment times are estimates unless expressly confirmed otherwise. We may reschedule where access is unavailable, information is incomplete, equipment is delayed, conditions are unsafe or events outside our reasonable control prevent performance. Additional attendance or waiting time may be charged where disclosed and permitted.
6. Fees, invoices and payment
Prices are stated in Australian dollars unless indicated otherwise. GST will be included or added as specified in the quote or invoice. Payment terms appear on the relevant quote or invoice. We may pause non-essential work where an undisputed invoice remains overdue after notice.
7. Third-party products and services
Our work may involve third-party hardware, software, internet services, cloud platforms or licences. Those products and services may be governed by separate supplier terms. We are not responsible for third-party outages, changes or defects outside our reasonable control, but we will provide reasonable assistance within the agreed scope.
8. Security and backups
Network and cybersecurity services reduce risk but cannot guarantee that a system will be uninterrupted, invulnerable or free from all threats. Unless backup services are expressly included, you remain responsible for maintaining current, tested backups and appropriate access controls.
9. Intellectual property
SelvaronetWorkx retains ownership of its pre-existing materials, methods, templates, documentation and know-how. Once applicable fees are paid, you may use deliverables created specifically for you for their intended internal business purpose, subject to any third-party licence terms.
10. Confidentiality
Each party must take reasonable steps to protect confidential information received from the other and use it only for the service relationship, except where disclosure is authorised, required by law or made to advisers and service providers who are bound by confidentiality obligations.
11. Consumer guarantees
Nothing in these terms excludes, restricts or modifies a right, guarantee, remedy or liability that cannot lawfully be excluded under the Australian Consumer Law or other applicable law. Where permitted, our liability may be limited to re-supplying the services or paying the reasonable cost of having the services supplied again.
12. Liability
To the maximum extent permitted by law, SelvaronetWorkx is not liable for indirect, incidental, special or consequential loss, loss of profit, loss of opportunity or loss caused by matters outside our reasonable control. Any limitation applies only to the extent permitted by law and does not limit non-excludable consumer rights.
13. Suspension and termination
Either party may terminate an ongoing service arrangement as stated in the applicable service agreement. We may suspend or terminate access or services for serious misuse, unlawful activity, safety risks, material non-payment or a material breach that is not remedied after reasonable notice, where notice is appropriate.
14. Governing law
These terms are governed by the laws of New South Wales, Australia. The parties submit to the courts of New South Wales and courts entitled to hear appeals from them, subject to any mandatory rights or forum rules that apply.
15. Contact
Questions about these terms may be sent to info@selvaronetworkx.com or directed to the registered office listed below.