1. Scope and commitment
SelvaronetWorkx is committed to handling personal information responsibly and transparently. Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles apply to us, we aim to manage personal information consistently with those requirements.
This policy applies to information collected through selvaronetworkx.com, telephone and email enquiries, service requests, consultations and related business communications.
2. Information we may collect
Depending on how you interact with us, we may collect:
- your name, business name and job title;
- email address, telephone number and contact preferences;
- service address or business location;
- information you provide in quote, support or consultation requests;
- technical details relevant to a requested network service;
- website usage data such as browser type, device type, pages visited, approximate location and referral source; and
- records of correspondence with our team.
Please do not send passwords, access credentials or other sensitive information through a general website enquiry form.
3. How we collect information
We may collect personal information directly from you when you submit a form, call us, email us, request a quote or engage our services. We may also receive limited information automatically through cookies, server logs and analytics tools, or from an authorised representative acting for you or your organisation.
4. How we use personal information
We may use personal information to:
- respond to enquiries and prepare quotes;
- assess, schedule and deliver network-related services;
- provide customer support and service updates;
- maintain business, billing and service records;
- improve our website, services and security;
- send marketing communications where permitted and allow recipients to unsubscribe; and
- comply with legal obligations, resolve disputes and protect our lawful interests.
5. Disclosure of information
We may disclose information to employees, contractors, professional advisers, hosting providers, communications providers, payment or accounting services and other suppliers who assist us in operating our business. We may also disclose information where required or authorised by law, or with your consent.
We do not sell personal information.
6. Overseas service providers
Some technology or cloud service providers may store or process information outside Australia. Where practical, we assess providers and use contractual, technical or organisational safeguards appropriate to the nature of the information.
7. Cookies and analytics
Our website may use essential, preference and analytics cookies. These technologies help the website function, remember choices, understand usage and improve performance. More information is available in our Cookie Policy.
8. Security and retention
We take reasonable steps designed to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage system is completely secure.
We retain information only for as long as reasonably necessary for the purposes described in this policy, our business records, dispute management and applicable legal obligations. Information may then be securely deleted, destroyed or de-identified.
9. Access and correction
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. Contact us using the details below. We may need to verify your identity and may refuse a request where permitted by law, in which case we will explain the reason where appropriate.
10. Marketing preferences
You may opt out of marketing emails at any time by using the unsubscribe option in the message or contacting us. Service-related communications may still be sent where necessary to deliver or administer a requested service.
11. External links
Our website may link to external websites. SelvaronetWorkx is not responsible for the privacy practices or content of third-party websites. Review their privacy notices before providing personal information.
12. Complaints and contact
To ask a privacy question, request access or correction, or make a complaint, email info@selvaronetworkx.com. We will review your request and aim to respond within a reasonable period.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.
13. Changes to this policy
We may update this policy to reflect changes to our services, technology or legal obligations. The updated version will be published on this page with a revised effective date.